Veterans administration

 

MyHealtheVet (MHV) is a nationwide initiative intended to improve the overall health of veterans. It provides an eHealth portal, a secure environment where veterans can view and manage their Personal Health Record (PHR) online, as well as access health information, health assessments, and electronic services online. Online health resources will enable and encourage patient /provider collaboration, as clinicians will be able to communicate with veterans much more easily.

 

The new online environment will complement existing VHA clinical business practices, and also transform the way healthcare is delivered and managed. Veterans can request copies of key portions of their VA electronic health record and store it in a secure, personalized eVAult along with their PHRs, they will be able to share the ability to view and manage all or part of the information in their accounts with healthcare providers, both inside and outside VHA, as well as with family or others of their choice (delegates).

 

This has the potential to dramatically improve the quality and outcome of care available to our nations veterans through increased access, information, education, co-management and advocacy. This is in alignment with VA Strategic Objective 3.1 (Provide high-quality, reliable, accessible, timely, and efficient healthcare that maximizes the health and functional status of enrolled veterans with special focus on veterans with service-connected conditions, those unable to defray cost, and those statutorily eligible for care.). This is also in alignment with the President's agenda of implementing personal health records. Through the MHV Web Portal, veterans and their delegates will be able to access their PHR via the Internet. They will also have access to healthcare information, training, and educational materials.

 

We employed our Stream Process™ to visualize the as-is state of the system providing a consistent system to share with Veterans. We conducted focus groups in rural areas consisting of veterans who have used MHV. The purpose of the first round of focus groups was to review the as-is interface to gather feedback and requests for changes.

 

All the feedback was then used to establish an initial to-be requirements set. These were prioritized to determine which features and changes to address first. The visualization was then modified so that it incorporated all of the highest priority requirements, creating a new version of the web site - all without involving costly development resources.

 

Additional focus groups were then held to gather feedback on the proposed new system. Current users of the system actively participated and provided feedback to real-time visualizations of the various aspects of the web site. Changes were then made iteratively to ensure it met the needs of users and was as easy to use as possible.

 

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Project description from USASpending.gov