OneSpring team members working on laptops and desktops in a large, modern office.

Solutions

Enterprise Modernization

Legacy systems hold your organization back. Our human-centered approach to enterprise modernization puts the people who use your systems at the center of every decision, delivering solutions that are adopted faster, cost less to support, and create measurable business value.

Solutions

Enterprise Modernization

Legacy systems hold your organization back. Our human-centered approach to enterprise modernization puts the people who use your systems at the center of every decision, delivering solutions that are adopted faster, cost less to support, and create measurable business value.

The Problem

Modernization Efforts That Miss the Mark

Most enterprise modernization efforts swap technology without fixing how work actually gets done, so the same problems resurface: frustrated users, low adoption, and runaway costs.

  • "We spent millions on a platform migration, and our teams still use workarounds."

  • "Every new system we roll out gets the same complaint: nobody asked us how we actually do our jobs."

  • "Our modernization roadmap is driven by IT priorities, not business outcomes."

The Human-Centered Difference

All capabilities for one monthly price

When modernization is built around the people who use your systems every day, adoption goes up, training costs go down, and the business outcomes you planned for show up. That’s the ROI of human-centered transformation.

20+

20+

Years of human-centered design experience

Legacy System Burden

Legacy System Burden

Aging platforms with technical debt increase security risk and frustrate users with outdated interfaces and fragmented workflows.

User Adoption Gaps

User Adoption Gaps

Systems deployed without understanding the end user lead to workarounds and the same inefficiencies in a new wrapper.

Misaligned Priorities

Misaligned Priorities

Technology-driven roadmaps that optimize for infrastructure without aligning with business outcomes or user needs.

OUR APPROACH

OUR APPROACH

Human-Centered Design at the Core

Human-Centered Design at the Core

Grounded by industry standards, our modernization approach stays anchored to real user needs, validates decisions through iterative prototyping, and measures success by outcomes that matter.

Grounded by industry standards, our modernization approach stays anchored to real user needs, validates decisions through iterative prototyping, and measures success by outcomes that matter.

Understand Context

Understand Context

User research and workflow analysis to understand how people work.

User research and workflow analysis to understand how people work.

Define Requirements

Define Requirements

Research translated into needs, pain points, and opportunities for improvement.

Research translated into needs, pain points, and opportunities for improvement.

Prototype Solutions

Prototype Solutions

Functional prototypes co-created with stakeholders to validate solutions from the start.

Functional prototypes co-created with stakeholders to validate solutions from the start.

Evaluate & Iterate

Evaluate & Iterate

Testing and evaluation to refine solutions until they meet both user and business goals.

Testing and evaluation to refine solutions until they meet both user and business goals.

DESIGN CAPABILITIES

DESIGN CAPABILITIES

Full Lifecycle Expertise

Full Lifecycle Expertise

Our capabilities span the entire design lifecycle as well as front-end development. From deep user research through visual design and functional code, we have the team and skills to see modernization through.

Our capabilities span the entire design lifecycle as well as front-end development. From deep user research through visual design and functional code, we have the team and skills to see modernization through.

User Research
User Research
Personas & Scenarios
Personas & Scenarios
Ethnographic Studies
Ethnographic Studies
Usability Testing
Usability Testing
Accessiblity Testing
Accessiblity Testing
Design Thinking
Design Thinking
Service Blueprint
Service Blueprint
Customer Journeys
Customer Journeys
Rapid Prototyping
Rapid Prototyping
Visual & UI Design
Visual & UI Design
Front-End Development
Front-End Development
Information Architecture
Information Architecture

DESIGN PRINCIPLES

Six Principles That Guide Every Engagement

Built on two decades of experience across hundreds of projects, these principles keep modernization outcomes-focused—delivering measurable value for the people it serves.

  1. 1. Explicit Understanding

    We begin by analyzing real-world use: who the users are, what they do, and the organizational and physical contexts in which the work occurs.

    We begin by analyzing real-world use: who the users are, what they do, and the organizational and physical contexts in which the work occurs.

  2. 2. User Involvement

    Users and stakeholders engage throughout discovery and evaluation, ensuring solutions are grounded in real needs, not assumptions.

    Users and stakeholders engage throughout discovery and evaluation, ensuring solutions are grounded in real needs, not assumptions.

  3. 3. User-Centered Evaluation

    Design decisions are driven by usability tests, accessibility checks, and user feedback, not by internal preferences or technical convenience.

    Design decisions are driven by usability tests, accessibility checks, and user feedback, not by internal preferences or technical convenience.

  4. 4. Iterative Process

    We prototype and test in short cycles, using what we learn to refine quickly. This de-risks delivery, catches issues early, and validates the solution before build.

    We prototype and test in short cycles, using what we learn to refine quickly. This de-risks delivery, catches issues early, and validates the solution before build.

  5. 5. Whole User Experience

    We design the full experience, not just the screen. This includes workflows, interfaces, interactions, accessibility, training, maintenance, and support materials.

    We design the full experience, not just the screen. This includes workflows, interfaces, interactions, accessibility, training, maintenance, and support materials.

  6. 6. Multidisciplinary Team

    We bring together researchers, designers, technologists, and strategists to provide cross-functional perspective needed to deliver complex projects.

    We bring together researchers, designers, technologists, and strategists to provide cross-functional perspective needed to deliver complex projects.

Deliverables

Deliverables

What You Receive

What You Receive

Modernization Readiness Assessment

Modernization Readiness Assessment

Modernization Readiness Assessment

A comprehensive evaluation of your current systems, user workflows, and organizational readiness, with a clear maturity baseline and gap analysis.

A comprehensive evaluation of your current systems, user workflows, and organizational readiness, with a clear maturity baseline and gap analysis.

User Research & Insights Report

User Research & Insights Report

Personas, journey maps, workflow analyses, and validated user requirements that ground every design decision in evidence.

Personas, journey maps, workflow analyses, and validated user requirements that ground every design decision in evidence.

Interactive Prototypes & Design Specifications

Interactive Prototypes & Design Specifications

Validated, high-fidelity prototypes with complete interaction design, visual specifications, and front-end code ready for development handoff.

Validated, high-fidelity prototypes with complete interaction design, visual specifications, and front-end code ready for development handoff.

Phased Implementation Roadmap

Phased Implementation Roadmap

A prioritized, outcomes-driven plan with timelines, dependencies, resource requirements, and success metrics for each phase of modernization.

A prioritized, outcomes-driven plan with timelines, dependencies, resource requirements, and success metrics for each phase of modernization.

Service Blueprint & Ecosystem Map

Service Blueprint & Ecosystem Map

A holistic view of channels, touchpoints, front-stage interactions, and back-stage systems that reveals gaps and opportunities across the experience.

A holistic view of channels, touchpoints, front-stage interactions, and back-stage systems that reveals gaps and opportunities across the experience.

Usability & Accessibility Report

Usability & Accessibility Report

Testing results, findings, and recommendations ensuring the modernized solution meets usability standards and Section 508/WCAG compliance requirements.

Testing results, findings, and recommendations ensuring the modernized solution meets usability standards and Section 508/WCAG compliance requirements.